ROC Boots Australia is a wholesaler of footwear and we are bound by the provisions of the Privacy Act 1988 (Cth). Contact our head office on +612 9525 6288 for further information.
PERSONAL INFORMATION WE COLLECT
Personal information which we may collect and hold include your:
- Date of Birth
- Credit card details
- Phone number
- E-mail address
- Transaction details about purchases you make
If you do not provide certain personal information to us, this may affect our ability to provide our goods or services to you or your ability to receive special offers.
HOW WE COLLECT PERSONAL INFORMATION
We may collect your personal information in various ways, including:
- from our own records regarding your previous purchases or other records held at our head office, including various departments such as Human Resources, Finance, Marketing and Information Services;
- when you visit our website (for more information on what information is collected, see "Cookies" and "Information Security" below) including where you order goods from us; and
- from information in the public domain.
Any personal information provided to ROC Boots Australia will be treated in accordance with the requirements of the Privacy Act. For more information regarding the Privacy Act, please refer to the Office of the Australian Information Commissioner's website: www.oaic.gov.au.
USE OF INFORMATION COLLECTED
Any personal information ROC Boots Australia collects through the course of normal business dealings will be used solely for the purposes for which it was collected or otherwise permitted by the Privacy Act. ROC Boots Australia does not sell, trade or share personal information to third parties. We may use your personal information:
- to verify your identity;
- to provide you with our goods or services;
- to charge or bill you for those goods or services (including debt collection);
- to perform statistical analysis of customer shopping habits or other similar activities (for internal marketing purposes only);
- to send you information about our promotions and products; and
- to obtain feedback on how to improve our products or customer service.
ROC Boots Australia does not send unsolicited e-mails. We will provide you with the opportunity to unsubscribe from receiving future emails from us when we send you emails. Unsubscribing may affect our ability to contact you in relation to current orders.
DISCLOSURE OF INFORMATION COLLECTED
In some instances, it is necessary to disclose some of your personal information to third parties or contractors, such as providers of:
- delivery services;
- information technology services;
- data storage or processing services;
- billing and debt-recovery services;
- customer enquiries services;
- mailing service services; and
- internal market research or website usage analysis.
However, ROC Boots Australia will take reasonable steps to ensure our suppliers and contractors only use the information provided to them for relevant purposes.
In limited circumstances, ROC Boots Australia may also disclose your personal information to:
- our professional advisors, such as our lawyers, accountants, and auditors;
- government agencies or bodies, if we are required or authorised to do so by law; and
- organisations who manage the transfer or sale of our assets or business.
Where lawful and practicable, you have the option of remaining anonymous (or using a pseudonym) in your dealings with ROC Boots Australia. For example, we understand that when persons visit our website they may not wish to become a member. We respect that and have provided visitors with the option to not sign up as a member and to drop out at any time if they no longer wish to be a member of the site. However, if you wish to order products, you must provide the required order details including customer name.
WHERE YOU INFORMATION IS STORED
Except as stated below, personal information we collect from you is stored on computer servers located in Australia.
For us to provide you with the services offered through the Website or for you to access Linked Sites via the Website, we may be required from time to time to: (a) use your personal information to access or directly link to Linked Sites; (b) disclose your personal information to third party service providers (Providers); and (c) retrieve information from Providers and Linked Sites about you. We will disclose your personal information to our Providers including Australia Post to the extent necessary for them to provide the resources and assistance we need to perform the above actions and that you need to use the Website and the products and services offered via the Website. Servers in which your information (including personal information) is stored are currently located in Australia, although additional or other locations may be used by us or our Providers in the future.
If we or our Providers store your personal information outside Australia, the Privacy Act requires us to ensure that we and our Providers comply with applicable Australian privacy laws unless you agree otherwise. By providing us with information (including personal information), registering to use the Website, using the Website, uploading information to the Website or obtaining any products or services provided via the Website, you: (i) consent to our disclosing and transferring your information overseas (including personal information) to our Providers; (ii) consent to us and our Providers storing your information (including personal information) on servers located outside of Australia; and (iii) agree that the requirement under the Act for us to ensure that our Providers comply with applicable Australian privacy laws in respect of your information (including personal information) does not apply if our Provider stores personal information outside of Australia.
If you have any comments, suggestions or questions in relation to privacy, please contact us:
- by post at: PO Box 2537, Taren Point NSW 2229
- by telephone on +612 9525 6288 or
- by email to firstname.lastname@example.org
ACCESS TO PERSONAL INFORMATION AND KEEPING UP-TO-DATE
ROC Boots Australia takes reasonable steps to keep your personal information accurate, complete and up-to-date. However, our ability to do this depends largely on your informing us of any changes or updates to your details.
ROC Boots Australia will provide you with access to your personal information and/or allow you to correct that information so that it is accurate, complete or up to date, except in limited circumstances specified under the Privacy Act. If we deny you access or refuse to correct your personal information, we will inform you of the reasons why and include a note with the relevant personal information that you requested a correction.
The "system cookie" identifies the user's browser. It does not identify the user personally and no personal information is stored within ROC Boots Australia "system cookies". "System cookies" can be disabled by the user going to the preferences or options menus in their browser. However, this may affect your browsing experience and your ability to use our website including to order products.
ROC Boots Australia takes reasonable security measures to minimise the risk of misuse, interference and loss, and unauthorised third party access, modification or disclosure of personal information. We will comply with the mandatory data breach notification provisions of the Privacy Act.
The Internet is not a secure method of transmitting information. Accordingly, we cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access, use or modification of that information.
CHILDREN AND YOUNG PEOPLE
ROC Boots Australia websites are accessible to people of all ages. However, we are mindful that some persons who use these may be under the age of 18. In the interests of their personal safety, we urge children to check with their parents before entering personal information on any website and ask parents to discuss these issues with their children. Only persons who are 18 years or older may place orders with ROC Boots Australia.
ROC Boots Australia will also ensure that appropriate disclosures are made at the time of collection of other information from minors, and will only collect this information as is reasonably necessary in the circumstances. Information collected will only be used for the purposes of which it was collected.
If you are not satisfied with the way we have handled your personal information we encourage you to contact our Privacy Officer with details of your complaint by using our contact details below.