Shipping Policy

CONFIRMATION

Once you have placed your order, you will receive an email to confirm your order has been received and your payment has been processed. If you do not receive a confirmation email within 24 hours of placing your order please contact info@rocboots.com

TRACKING

When we have despatched your parcel, we will send you an email with delivery tracking details so you can follow their journey!

 https://auspost.com.au/parcels-mail/track.html#/track.

ITEM RECEIPT 

You can opt for “Leave without Signature” option, to have your parcel left unattended if you are not home.

These services DO NOT require signature on delivery, and the order will be left at your address unattended. ROC does not accept any responsibility for lost or stolen parcels after the delivery is confirmed by our courier company. You select this service at your own risk.

DELIVERY OPTIONS

You can choose to send your parcel to a Home or Business address where someone will be available to accept your delivery between 9am-5pm, or choose a Parcel Point location that suits for after hour pick ups at your convenience.

AUSTRALIA

FREE EXPRESS DELIVERY WITHIN AUSTRALIA

Next working day delivery is for all orders placed before 12pm to Capital cities. Please note that Australia Post does not guarantee next day delivery to rural areas. All orders placed after 12pm will be despatched the following working day.

INTERNATIONAL

FLAT RATE $25.00 AUD PER ORDER

Please allow up to 5 working days for your order to be despatched. Most orders should be delivered within

3-5 working days after despatch.

All international orders may also be subject to local customs, duties and taxes. You are wholly responsible and liable for these charges.

Customs, duties and taxes are non-refundable by

ROC Boots if you choose to return your order for any reason.

If your parcel is not collected and sent back to us, we will refund the value of the goods only and not the shipping cost. It is recommended that you contact your local Customs office for further information.

DELIVERY TYPE

  • FREE SHIPPING for all orders within Australia,   via Express Post.
  • Delivery within Australia is usually between 1-3 working days from the time of order.
  • For all international orders a flat rate of       $25.00 AUD applies per order.
  • Overseas orders usually take around 3-10 days depending where you live in this great wide world.

At ROC we do our best to get your order to you as soon as possible!